Refund Policy
MaestroSites offer a 60 Day, No-Questions-Asked, 100% Money Back Guarantee for website installation and design. Past the 60 day period, this guarantee ends.
This Refund Policy applies to all products and services offered by MaestroSites, whether explicitly outlined on our website, maestrosites.com, or acquired through other means.
By purchasing any of our digital website-based products by PayPal or services, you acknowledge that you have read, comprehended, and agreed to the terms and conditions laid out in this Refund Policy.
We kindly request that customers refrain from purchasing or utilizing our products and services unless they fully accept and adhere to these terms. This ensures transparency and mutual respect for each other’s time, expectations, and investments.
Understanding “Time and Expenses”
In our context, “time and expenses” encompass:
- Any pre-agreed, paid-for expenses incurred by MaestroSites during the project. Please note that this does not extend to recurring expenses or subscription-based billing products.
By engaging with our services, you affirm that you have carefully reviewed and understood this agreement and willingly consent to its terms and conditions. If these terms are not agreeable to you, we respectfully request that you refrain from using our services.
General Refund Policy Guidelines
Web Design & Development:
Web design and development projects involve significant resources, testing, and dedicated time. We commit our resources exclusively to your project once you engage our services.
Website Maintenance:
For content updates and additions, the client is responsible for providing text and images in digital format. We may assist with taglines, slogans, and similar text changes upon request, at no extra cost. Our one-time fee covers all such work.
Web Hosting Fees:
Please note that we are not a web hosting service provider. All hosting payments, including past months, are non-refundable. Hosting accounts are established from the order date and maintain limited server resources based on your plan. Hosting billing cycles continue until we receive a written cancellation notice. Review your hosting provider’s terms and conditions for further details.
Setup Fees:
The setup fees, as indicated on our pricing page, are a reflection of the one-time fee for the setup phase of website installation and development. This fees cover the creator’s specialised skills, tools, modules, and design components required for your project. It must be paid upfront before the service begins.
Domain Names Fees:
All domain name sales are considered final once the domain has been transferred to the client’s account. We have no control over domain registrar refund policies and processes. Such domain registrars include GoDaddy.
Chargebacks/Reversals/Claims with Banking & Credit Institutions:
Initiating chargebacks, reversals, or claims with credit card companies or banks for services provided by MaestroSites is considered fraudulent. We take steps to protect our resources and services from such actions. Chargebacks and disputes may result in service suspension. Instead of issuing a chargeback, please contact us to address billing concerns first we will listen.
Refunds for Unforeseen Circumstances:
We do not guarantee data loss prevention. Users of MaestroSites assume full responsibility for their actions on the website. MaestroSites may modify this policy at its discretion. It is advisable to periodically review this policy. By continuing to use our website, you indicate your acceptance of any amendments made to this policy.
Refund Requests and Their Evaluation in the 60 Day Period:
We strive to maintain transparency in our refund process:
- ‘Payment Not Authorised’ Refund Requests: Refund requests citing unauthorised payment will be denied, as we maintain detailed records of all transactions.
- ‘No Way to Contact You’ Refund Requests: We provide multiple contact points throughout our website, and we are committed to assisting our clients. Refund requests based on the inability to contact us will not be accepted.
Why Choose MaestroSites
At MaestroSites, our mission is to design unique, modern, and innovative websites that resonate with your business’s values. We take pride in crafting custom websites tailored to your specific needs, avoiding cookie-cutter templates. Our content management system (CMS) empowers us to deliver dynamic and engaging websites.
Our Approach to Refunds
Our refund policy is designed to maintain positive relations with credit card providers and payment processors, protect the interests of all parties involved, and ensure transparency. We take our commitment to delivering excellence seriously.
Contact Us
If you have any queries or suggestions regarding our refund policies, please contact us at oliver(at)maestrosites.com. We value your feedback and are here to address any concerns or questions you may have.
Thank you for considering MaestroSites for your website design and development needs. We look forward to serving you with dedication and professionalism.